Help
Questions and answers.
Everything people ask us about Lagbuster, in plain words. If your question is not here, write to us.
What it does
What does Lagbuster do?
It keeps your phone connection working where the network is bad: trains, hotel wifi, weak 4G, crowded places and the jump between wifi and mobile data. Pages keep loading and video keeps playing where they would otherwise freeze.
Is it a VPN?
On your phone it works like one: it asks for the VPN permission and your traffic goes through Lagbuster. In VPN mode it is a full VPN that keeps you hidden. In Fast mode it is there to keep your connection working, not to hide you.
Does it make a good network faster?
No, and we say so. On a good network you may even notice a small toll today. Lagbuster is for the networks where an ordinary connection stalls or dies.
Does it work with no signal at all?
Nothing does. It covers the stretch between a bad connection and none: heavy losses, a weak signal, short blackouts. With no signal at all, no data gets through.
Modes and countries
What is the difference between Fast and VPN?
Fast gives you the best connection it can and does not hide you. VPN sends everything through Lagbuster, encrypted, keeps you hidden and lets you choose the country you appear from.
Which countries can I choose?
The ones listed in the app, only in VPN mode, plus Automatic, which uses the best one for you. We are adding more.
What happens if my country is not available?
Lagbuster waits, still hidden, and tells you, so you can choose another country or Automatic. It never moves you to another country or leaves you exposed without telling you.
Battery and data
Does it drain the battery?
It uses some battery while data flows, like any encrypted connection, and very little when nothing is moving. We have not measured battery use on phones yet; we will publish the figure once we have.
Does it use more data?
Everything Lagbuster carries counts against your data plan like any other traffic. We have not published a measurement of its data use on phones yet, so we do not promise a figure.
Privacy, in short
What do you see of my traffic?
Your traffic travels encrypted through our servers to reach its destination, as with any VPN. We do not keep the sites, apps or addresses you visit, nor the names your phone looks up. We use your IP address only while you are connected.
What do you keep?
Your account, when each connection started and ended and how much data it moved, your purchases, and the reports you send when something fails. The privacy policy lists each one, why and for how long.
Account and devices
How do I sign in?
With your email: we send you a sign-in link, and there is no password. You can also use Apple on iPhone or Google on Android.
How many devices can I use?
One account works on iPhone and Android, on up to five devices.
How do I delete my account?
From the app, in your account settings. Your data is deleted as the privacy policy says; what tax law requires us to keep about purchases is kept for as long as it requires.
Paying, canceling and refunds
How much does it cost?
Free during the beta. When the apps reach the stores: 7 days free, then €4.99 a month or €39.99 a year, or €1.99 for one week. VAT included in the EU.
How do I cancel?
Any time: in the store if you bought there, in your account on the web if you bought on the web. You keep access until the end of the period you paid for.
Can I withdraw and get a refund?
If you buy on the web as a consumer in the EU, you have 14 days to withdraw; if you asked to start before then, we refund the part you did not use. Store purchases follow the store’s rules.
When something fails
How do I tell you something failed?
Tap "Something wrong?" at the top of the app, or in the notice that appears when something fails. It sends us what happened to the connection in the last couple of minutes, never what you were doing. With no connection at that moment, it is kept and sent when the network is back.
Do I have to turn something on to send it?
Sending those reports needs your yes: "Send diagnostics when something fails", in Settings. Without it, the report is kept on your phone until you turn it on.
How do I contact you?
Through the contact form on this site. We answer by email.